Why Study Diploma in Community Services?
This qualification is designed for people who are currently working in the community services sector and aim to advance their career within the industry. It will give you the knowledge and skills you need to lead teams, supervise other community services workers and undertake project work which requires an understanding of budget management and financial planning to the required level.
At this level, you will have specialised skills and a high level understanding of the community services practices and are able to work autonomously under the direction of senior management.
The Case Management specialisation will enable you to assess the needs of individuals and/or their family to identify and coordinate the relevant services for them in a systematic fashion. Case Management includes case assessment, planning, service delivery monitoring and reviewing to suit the needs of the individuals.
Once you graduate you are qualified to take up a variety of roles within the sector such as a
- Community Case Manager
- Community Services Coordinator
- Team Leader
- Community Program Coordinator.
Who is this course for?
This course is for:
- Those who hold a Certificate IV level qualification in community services with some experience within the sector
- Those workers who have specialised skills or a high-level experience in community program design, case management or similar areas and aim to take up a more senior role
This course is made up of 20 Units: 12 Core Units and 8 Elective Units.
It is structured and delivered through a mix of online and workplace-based activities.
When you successfully complete this course, you will receive a certificate issued with CHC52021 - Diploma of Community Services - CASE MANAGEMENT.
CHC52021 DIPLOMA OF COMMUNITY SERVICES - CASE MANAGEMENT
- CHCCCS004 Assess co-existing needs
- CHCCCS007 Develop and implement service programs
- CHCCCS019 Recognise and respond to crisis situations
- CHCCSM013 Facilitate and review case management
- CHCDEV005 Analyse impacts of sociological factors on people in community work and services
- CHCDFV001 Recognise and respond appropriately to domestic and family violence
- CHCDIV001 Work with diverse people
- CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
- CHCLEG003 Manage legal and ethical compliance
- CHCMGT005 Facilitate workplace debriefing and support processes
- CHCPRP003 Reflect on and improve own professional practice
- HLTWHS003 Maintain work health and safety
- CHCPRP001 Develop and maintain networks and collaborative partnerships
- CHCCSM012 Coordinate complex case requirements
- CHCADV001 Facilitate the interests and rights of clients
- CHCCSM009 Facilitate goal-directed planning
- CHCCSM010 Implement case management practice
- CHCCSM014 Provide case management supervision
- CHCCSM015 Undertake case management in a child protection framework
- CHCCSM016 Undertake advanced assessments
Job Roles
- Community Service Coordinator
- Community Case Manager
- Team Leader
- Case Manager
What is the duration of this course?
The average duration of this course is 18 months, though as you will be completing this course in an online environment, you will have the flexibility to complete it earlier. Everyone studies at a different pace and the time it takes you to finish the course will depend on how much you already know and how much experience you have.
National College Australia (NCA) suggests you will need to spend an average of 10 hours of study per week to complete the qualification within the maximum course duration. Your course includes a minimum of 100 hours in a suitable workplace to complete practical tasks.
What do you need to do this course?
This course does NOT have any formal entry requirements but it is important that you have:
- Access to the internet: Your reading and assessment materials have been set up online. You will need to have reliable internet to access the resources. If the internet speed is not high enough, you may struggle with uploading the required evidence, including videos, to the platform.
- Access to the computer: You will need access to a laptop or desktop for completing your course. You will need some basic computer skills to navigate the online platform using the instructions provided, and download or upload files where required.
- Basic knowledge of using software such as Microsoft Word, Excel, and Adobe PDF.
- A level of fitness that will allow you to undertake physical tasks involved in a day to day work related to the practical requirements of your course.
- Language, literacy and numeracy skills required to study at this level.
Course Summary
- Study Mode Online + Work Placement
- Prerequisite No formal requirement
- Duration Maximum of 18 months
- Work Placement Minimum of 200 hours
- Course Fee $7025.00* - currently 50% off $3512.50
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Community Services
CHC32015 - Certificate III in Community Services
CHC42021 - Certificate IV in Community Services
CHC52021 - Diploma of Community Services - Standard
